Refund policy
Returns & Exchanges
We hope you love your Kindnest pieces as much as we loved creating them.
If something isn’t quite right, we gladly accept returns or exchanges within 30 days of receiving your order, provided items are returned in their original, unworn, unwashed, and resalable condition with all tags attached.
Return Eligibility
To be eligible for a return or exchange, items must:
- Be returned within 30 days of delivery
- Be unworn, unused, and unwashed
- Have all original tags attached
- Be free of stains, odors, pet hair, or damage
- Be returned in their original condition and packaging where possible
Items that do not meet these conditions may not be eligible for a refund.
How To Start A Return
To begin a return, please contact us at hello@thekindnestco.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
Once approved, we’ll provide return instructions. Once your return is received and inspected, approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your refund to appear depending on your financial institution.
Capsules & Exchanges
Kindnest Capsules are designed to make gifting feel more thoughtful, practical, and effortless for growing families.
Because our capsules are intentionally curated as complete wardrobe systems, capsules must typically be returned in full for a refund or exchange. However, we understand babies grow quickly and sizing can sometimes be difficult when gifting.
If an item doesn’t fit quite right, we’re always happy to help where we can. Please contact us directly and we’ll do our best to accommodate sizing exchanges or find a solution that works for your family.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Original shipping charges are non-refundable.
We recommend using a tracked shipping method, as The Kindnest Co. is not responsible for lost return packages.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at: hello@thekindnestco.com with a photo. Please include your order number in the subject line.
Please include your order number and photos of the issue so we can make it right as quickly as possible.
Final Sale Items
Gift cards, promotional items, items on sale, and any marked final sale products are not eligible for return or exchange.
Questions
For any questions regarding returns or exchanges, please contact: hello@thekindnestco.com